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Provincial Mills Logo -fountain pens - hand crafted pens - pens inks and calligraphy supplies - unique pens and supplies - subscription for handmade pens

Shipping & Returns

Shipping Policy

Most of our items are shipped via Ground transportation, although we offer upgraded shipping options for most products (excluding Made-to-Order items), including expedited packaging and priority shipping. We ship to the continental US (and Hawaii).  If you require a signature confirmation, please contact us prior to placing your order, so we can add an additional fee to your order total. 


General In-Stock Merchandise: The the following timelines are a guide (not guaranteed) for general package delivery within the United States:

  • Production Time: Please allow 1 business days for us to package and ship your order. 

  • Standard Delivery: 2 to 5 business days after production is complete.

  • Priority Delivery: 1-3 business days after production is complete.

  • Total Estimated Timeline: Generally 3 to 7 business days from checkout to your doorstep.

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Made-to-Order Production & Delivery: To avoid keeping large stacks of pre-made inventory, our custom-designed apparel and studio merchandise are printed specifically for you by our out-sourced print shop as soon as your order is placed.

  • Production Time: Please allow 2 to 5 business days for our printing partners to craft and package your item before it ships.

  • Standard Delivery: 3 to 7 business days after production is complete.

  • Total Estimated Timeline: Generally 5 to 12 business days from checkout to your doorstep.

 

Occasionally, shipping may be delayed due to one of the following circumstances:

  • Holiday Rush: Orders may be delayed by a day to two before shipping.  Please keep in mind, during the holiday season, mail services often runs into delays as well.

  • Pen Shows: We attend pen shows a few times a year to promote our products. During this time, orders may be delayed up to five days before shipping. Follow us on Facebook to find out where we will be and when!

  • Family Vacation: As a small family run business, we put family first. In the event that we go on vacation, we will do our best to disable your ability to order while we are gone, however, if an order does make it through, it may be delayed. If that doesn't work for you, feel free to cancel your order or contact us!


Once the package is shipped you will be notified and furnished with a tracking number.   We seldom have problems with lost packages, but if your package is lost, please contact us as soon as possible so we can assist with solving the problem.


If you have any questions, please send an email to provincialpenco@gmail.com.  


***Please double check your shipping address to ensure it is correct.  We are not responsible for items shipped to a wrong address. Please ensure there is a safe and secure area for the package to be delivered.  Once the carrier marks the package as delivered, we can no longer assist with any type of loss.  If a package is returned, due to unforeseen circumstances, we will refund the purchase price of the item (minus shipping), and the item will go back into inventory, where you may choose to purchase it again.

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Note on Multi-Item Orders: If you order custom-printed merchandise alongside our general in-stock items (like pens or bottled ink), or if you order multiple different types of printed goods, they may ship in separate packages as they are routed directly from specialized facilities.

Return Policy

I gladly accept returns and exchanges for general in-stock merchandise

We stand behind the craftsmanship of our products 100%.  If you are not happy with your purchase, please contact us within 21 days and return the undamaged product within 30 days and we will refund the purchase price minus a 10% restocking fee (max restocking fee of $17.50). Returned items must be in the same condition as they were when shipped (no scratches, wear and tear, broken pieces etc.).

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Made-to-Order Merchandise

Because our custom apparel and merchandise are printed to order, we are unable to accept traditional returns or exchanges if you change your mind or select the wrong size. However, your satisfaction is incredibly important to us.

  • Damages and Print Defects: If your item arrives damaged, or if there is a noticeable defect in the printing, please contact us at ProvincialPenCo@gmail.com within 14 days of delivery with a clear photo of the issue. We will gladly arrange for a free replacement to be sent to you immediately.

  • Standard Stock Reminders: Please note that our standard return policy (including the 21-day window, fountain pen inspection fees, and unopened ink rules) applies strictly to our core writing instruments and bottled inks shipped directly from our main studio. Custom-printed merchandise cannot be returned to our standard inventory.

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I don't accept cancellations

But please contact us if you have any problems with your order.

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The following items can't be returned

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Fountain pens that have been used.

    • Due to the nibs and ink used in fountain pens, the fountain pens must be unused if returned.

  • Inks that have been opened​​

  • ​Custom or personalized orders

  • Items that have been discounted (sale items)

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