What is your return policy?

We stand behind the craftsmanship of our products 100%. If you are not happy with your purchase, please contact us and return the undamaged product for a refund of the purchase price minus a restocking fee. Returned items must be in the same condition as they were when shipped (no scratches, wear and tear, broken pieces etc.).

Find out more on our Shipping and Returns Policy page.

The following items can't be returned

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Fountain pens that have been used.

  • Due to the nibs and ink used in fountain pens, the fountain pens must be unused if returned.

• Inks that have been opened​​

• ​Custom or personalized orders

• Items that have been discounted (sale items)